Our Team

SupportingLines Team Member: Jeff Smith, Founder & CEO

Jeff Smith

Founder & CEO

Jeff is a certified Master Corporate Executive Coach, seasoned C-suite business leader and yoga instructor. His personal mission is to inspire leaders and help teams perform so that people have a better human experience at work.


In 2018, Jeff decided to leave his c-suite role and founded the SupportingLines Institute to help companies cultivate high-performance cultures, meaning that teams achieve more goals and have a great human experience while doing it. His approach is entirely data driven and the groundbreaking assessment he created is strongly correlated with psychological safety and predictive of work engagement. The assessment is backed up by an organizational development and leadership development framework.


Jeff has over 20 years experience in sales, finance, people & culture and operations across multiple industries. Most recently he served as COO for Mobify, a digital experience platform used by global retailers and Fortune 500 brands to drive hundreds of millions of dollars in revenue every year. Prior to that he led sales for CHC, a global helicopter services company that doubled revenue from $800M to $1.6B during his tenure as sales leader.


Jeff’s teams have generated $8 billion in new revenue and supported the integration of $10 billion in mergers & acquisitions. He has extensive operational and coaching experience with both startups and global enterprise companies. As a result of helping companies and non-profit organizations achieve tremendous growth, he received Business in Vancouver’s Forty Under 40 award in 2011.


As a coach, Jeff brings a unique perspective as a Certified Master Corporate Executive CoachChartered Professional Accountant and Certified Yoga Instructor. He leverages experience from diverse industries and multiple corporate functions to help clients find creative ways to overcome complex business challenges. He also has deep non-profit leadership experience, including 20 years of service as a Director on the Board of prominent Canadian charities and 3 years as a minor hockey coach.

SupportingLines Team Member: Andrea Chivers, Executive Assistant

Andrea Chivers

Executive Assistant

Andrea keeps things running smoothly behind the scenes at SupportingLines. She is an organized, motivated executive assistant with significant experience as a community volunteer. Andrea organizes multiple volunteer school programs and manages several sports teams. She has also spent 14 years as a dedicated & well-respected kindergarten teacher.


When not working, Andrea can be found taking pictures of her kids and driving them all over the city to their various activities.

SupportingLines Team Member: Tianna Tso, Marketing Coordinator

Tianna Tso

Marketing & Program Coordinator

Tianna adds a creative touch to SupportingLines. Her passions lie in creating live and virtual communities by connecting people through digital media. With a Bachelor of Media Studies from the University of British Columbia and background in Marketing & Communications, she specializes in producing online, visual, and written content for SupportingLines. She also works closely with our clients to implement custom programs for their teams and organizations.


Outside of work, you will either find Tianna on the volleyball court or taking pictures of her food for her Instagram account.

Our Coaches

Shari has worked with brand leaders in a variety of industries including but not limited to: Merck, Sharp, & Dohme, Trammell Crow Company, Warner Bros., and The Washington Post Company. Her academic experience includes self-financed degrees, with honors, from San Jose State University and Harvard Business School.


From Fortune 100 to start-up companies, Shari experienced first-hand the challenges and pressures of building a business, launching a new a product line, or achieving a set of new strategic initiatives involving significant cultural change. As a former COO, CMO, Founder/ President, and General Manager, she has found the impediments to success are rarely caused by the business mechanics.


Amazing business results are delivered by powerful, insightful leadership and team effectiveness – unfortunately, rare characteristics that are hard to achieve. Drawing from her successes and failures, Shari helps clients develop a deep level of personal and organizational insight using a variety of tools that help them deliver powerful organizational and leadership results.



Anderson Lane & Associates specializes in serving professional women, C-Level executives, business owners, emerging leaders of small to mid-size organizations who are committed to taking their performance to the next level. Their clients appreciate an evidence-based coaching experience that is results oriented, tailored to their needs, and grounded in our unique perspective that is developed over years of practical experience walking in their shoes.

Nathan started gravitating to executive coaching in 2008 after completing a Master’s Degree in International Education in Madrid, Spain. At the time, he was teaching and coaching multiple sports in New York City. The program’s foundation focused on ‘inquiry based learning’: teaching through inquiry (asking questions) and exploring ideas rather than teaching facts. You may see the connection.


Nathan speaks English, German, Swiss German, & French. His Spanish gets me by in a pinch.  He played 7 years of professional hockey in Europe and his adventures have led him to nearly 40 countries around the world. Nathan has helped shape the future of youth ice hockey in many interesting parts of the world including Mongolia, New Zealand, Manhattan, and in his home province of British Columbia.  His 1st career as a professional athlete and 2nd career in sport development have led him to a rewarding career in executive coaching and leadership training. Nathan is honoured to be in service of others, helping leaders aspire to be their best and most effective selves.


Nathan is a Certified Executive Coach (CEC) and SupportingLines certified coach.