- Overview
This Privacy Policy explains how SupportingLines collects, uses, discloses, stores, and protects personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Where SupportingLines processes personal information on behalf of an organizational customer, such processing is governed by the Data Processing Addendum (“DPA”) (https://supportinglines.com/dpa).
In the event of a conflict between this Privacy Policy and the DPA, the DPA governs for organizational data processing.
- Information We Collect
We collect:
- information you provide directly (account details, content, communications);
- information generated through use of the Services (usage data, logs);
- billing and transaction information (processed via third-party providers);
- technical information (IP address, device data, cookies).
- How We Use Information
We use personal information to:
- provide and operate the Services;
- communicate with users;
- process payments;
- improve, secure, and maintain the platform;
- comply with legal obligations.
- Disclosure of Information
We may disclose personal information to:
- service providers and subprocessors;
- payment processors;
- legal authorities where required;
- organizational administrators, where applicable.
SupportingLines does not sell personal information.
- Security and Retention
SupportingLines implements commercially reasonable technical and organizational safeguards to protect personal information.
Personal information is retained only as long as necessary for the purposes described or as required by law.
- Your Rights
Subject to legal limitations, you may request access to, correction of, or deletion of your personal information. Requests may require identity verification.
- Children
The Services are not intended for individuals under 16 years of age. SupportingLines does not knowingly collect personal information from children.