Terms & Conditions

  1. Overview and Acceptance

These Terms of Service (“Terms”) govern access to and use of the SupportingLines platform, software applications, tools, and related services (collectively, the “Services”), which are operated by SupportingLines Institute Inc. (“SupportingLines,” “we,” “our,” or “us”).

These Terms incorporate by reference and must be read together with:

By creating an account, accessing, or using the Services, you agree to be bound by these Terms and the incorporated documents. If you do not agree, you must not use the Services.

If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization.

In the event of a conflict between these Terms and the DPA, the DPA governs with respect to data protection and privacy matters.

  1. Eligibility and Account Responsibilities

You must be legally capable of entering into a binding agreement to use the Services. You agree to provide accurate, current, and complete account information and to keep such information up to date.

You are responsible for safeguarding your login credentials and for all activities that occur under your account, whether authorized or not.

  1. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

  • interfere with or disrupt the Services;
  • attempt unauthorized access to systems or data;
  • reverse engineer, copy, or resell the Services;
  • upload malicious code or unlawful content;
  • infringe the rights of others.

SupportingLines may monitor usage to ensure compliance.

  1. Fees and Payment

Fees are charged in accordance with your selected subscription plan or any other written agreement with SupportingLines. Fees are exclusive of applicable taxes unless stated otherwise. 

Except as expressly agreed in writing, all fees are non-refundable.

  1. Cancellation and Termination

5.1 Cancellation by You

  • You may cancel your account at any time by contacting SupportingLines support.
  • Upon cancellation, access to the Services will end and your content may be permanently deleted. Deletion is final, and SupportingLines is not responsible for data loss.
  • SupportingLines may retain limited data following cancellation as required by law, regulation, audit, or legitimate business purposes.

5.2 Fees and Outstanding Obligations

  • No refunds will be provided for fees paid prior to cancellation.
  • Upon cancellation, all remaining fees or payment obligations under any other agreement with SupportingLines (including subscriptions, statements of work, or similar agreements) remain owing and payable in accordance with that agreement.

5.3 Suspension or Termination by SupportingLines

SupportingLines may suspend or terminate access, with or without notice, if we reasonably believe you have:

  • violated these Terms;
  • engaged in fraudulent or unlawful activity; or
  • used the Services in a manner that poses risk to the platform or others.

Termination does not relieve you of accrued or outstanding payment obligations.

  1. Intellectual Property

SupportingLines retains all right, title, and interest in the Services, including all software, technology, and related intellectual property. No rights are granted except as expressly stated.

You retain ownership of content you submit, subject to the licenses required to operate and improve the Services.

  1. Artificial Intelligence

Certain features of the Services may incorporate artificial intelligence or other automated systems (“AI Features”). AI Features are designed to support reflection, analysis, and decision-making, but they are not flawless and may produce outputs that are inaccurate, incomplete, misleading, or inappropriate.

You acknowledge and agree that you are solely responsible for:

  • Use of Judgment and Discretion. You must exercise appropriate judgment and discretion when using AI Features and when interpreting or relying on any outputs generated. AI-generated content should be reviewed, validated, and applied thoughtfully before use.
  • Authority to Provide Inputs. You are solely responsible for ensuring that you have the legal right, authority, and permission to input any information, data, or content into AI Features, including information relating to individuals, organizations, or third parties.
  • Compliance With Policies and Law. You are responsible for ensuring that your use of AI Features complies with:
    • your own internal policies, codes of conduct, and contractual obligations;
    • applicable privacy, data protection, confidentiality, and employment laws; and
    • any professional, regulatory, or organizational requirements applicable to you.
  • Sensitive and Confidential Information. You must not input information into AI Features that you are not authorized to disclose, including sensitive, confidential, or regulated information, unless such use is expressly permitted by applicable law and your internal policies.
  • Responsibility for Decisions and Outcomes. SupportingLines does not control, endorse, or guarantee AI-generated outputs. You remain solely responsible for any decisions, actions, or outcomes arising from your use of AI Features or reliance on AI-generated content.
  1. Professional Advice

SupportingLines provides leadership development tools, frameworks, and insights intended to support reflection, learning, and decision-making. The Services, including any content or outputs generated through automated or artificial intelligence features, are provided for general informational purposes only.

SupportingLines does not provide legal, medical, financial, mental health, employment, or other regulated professional services. Nothing made available through the Services should be interpreted as professional advice or relied upon as a substitute for consultation with qualified professionals.

You acknowledge and agree that you are solely responsible for:

  • evaluating the suitability of any information or output provided through the Services;
  • applying your own judgment and interpretation; and
  • seeking advice from appropriate qualified professionals before making decisions that may have legal, financial, medical, employment, or other significant consequences.
  1. Disclaimer and Limitation of Liability

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, SupportingLines disclaims all warranties.

To the maximum extent permitted by law, SupportingLines’ total aggregate liability will not exceed the fees paid by you in the one (1) month period preceding the event giving rise to the claim.

  1. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. You submit to the exclusive jurisdiction of the courts of British Columbia.